Frequently Asked Questions How does the shipping work? Our shipping charges are inclusive of processing, handling and shipping cost. To view shipping options, add the item to cart and you will be able to choose your shipping option from the dropdown box. We give our valued clients the opportunity to specify an approximate delivery date. We take great care in appropriately packaging and shipping your order. How to place my order? Once you have chosen your product, you can order directly via our secure shopping cart system. Your product will appear in the shopping cart. If you wish to select more products, click the 'Continue Shopping' button to go back to the site for more selections. When you are done selecting your products, please click the 'Checkout' button. How to modify the contents of the shopping cart? If you wish to modify the quantity of your products, please change the number in the quantity box and click 'Update'. This will change the product quantity. If you wish to delete the product you have selected in your cart, you have either of the following options: modify the product quantity to '0' (zero) and click update, or click 'Empty Cart' if you want all the contents emptied. Check out Process When you are finished with this step, you can check out. Our automated system will lead you through the checkout process, page by page. Please fill out the sender information, recipient information, select the delivery date of your item and type in any message you wish to attach, in the box provided for personalized messages. After this step, you will be led to the next secure process where you will fill out information regarding your payment. You can either choose to enter credit card information or you call in your credit card details as soon as you place the order. Our able staff will be happy to assist you as always. When you finish with the checkout process, our system will generate an order tracking or reference number for you which will also be e-mailed to you at the e-mail address you provide. How to find out the status of my order? -Please call us at 1-800-393-2181, and our customer service staff will be happy to update you. -You may also log in on to our Live Support System via which you will be able to chat with a customer service representative regarding any queries. -You may send us an e-mail at info@sendstainedglass.com.